From: "John Schroder" To: Subject: Thanks Again Date: Thu, 15 Oct 1998 20:52:05 -0700 Dear Norbert Thank you very much for your very prompt refund and glass replacement. I have received the refund cheque but am now quite dissappointed at not being able to used the hot water heating coil. With the outstanding preformance of the masonary heater, I believe I could have saved a great deal of money on heating my water. The heater seems to retain heat for up to 48 hours and even the smallest amount of heat would assist as my water comes from a deep well and is very cold when it enters the house. Although it is only mid Oct., I still haven't turned on the heat (electrical) and am quite confident will only have to on rare occasions. Thanks again. It was a pleasure doing business with you and I love your heater. Doug McNeil Qualicum Beach, B.C.